Ibyingenzi 10 ni hejuru
Shyira imbere kuva 1 kugeza 10 kumurimo uwo ariwo wose. Urutonde rwongeye gutondekanya mu buryo bwikora kuburyo imirimo yihutirwa iguma hejuru - ihuza itegeko ryinshingano zuko amakarita yibanze yibanze azamuka mugutegereza.
Umwanya wa Digio
Gukora
Akanama gashinzwe kumurongo, imiterere, inyandiko, hamwe nubwato bukurikira - utaretse umukozi wawe. Uru rupapuro rumanuka rurimo gutegurwa - reba vuba.
Ikibaho cyiburyo
Ibyingenzi 10 → 1
Kwiruka wohereza kubakozi
Icyo ushobora gukora
Imirimo ihagaze yubatswe kumatsinda yabakozi
Gukora nubugenzuzi bwimirimo igomba gusubiramo cyangwa gutegereza umurongo - ntabwo ubutumwa bwo kuganira rimwe. Buri murongo ni umurimo uhagaze kuri agent, hamwe nibyingenzi, gahunda idahwitse, nibikorwa uruhare rwawe rwemerera.
Kwiruka wohereza akazi kubakozi
Kanda Run kugirango utangire inyandiko yibikorwa kuri chat ya agent hanyuma utangire kurangiza. Niba umukozi ahuze, Run ikomeza kumugara kugeza ubu ikiruka kirangiye. Igenamigambi ryakazi rishobora guhitamo gufungura abakozi mugihe ukora.
Ongera cyangwa ukureho
Himura umurimo uhagaze kurindi agent hamwe na agent yamanutse, cyangwa uyikure kumurongo. Impinduka zikomeza kumyandikire yabakozi - imirimo igera kuri 40 kuri buri mukozi.
Gahunda zihagaze
Inshingano zifite ingengabihe yerekana tagi ya SCHED hamwe nincamake ngufi (timezone, ubutaha kwiruka, kwisubiramo). Baguma muri Gukora hamwe nibintu byintoki kugirango ubone ibizahita byikora.
Ongera hepfo
Andika umurimo mushya, hitamo umukozi, shyira imbere, hanyuma Ongeraho - imiterere imwe nimirimo ugenera kuva kumwanya wintumwa. Leta irimo ubusa iragusaba mugihe nta mirimo ibaho.
Bihujwe ninama & kuganira
Imirimo ihagaze isangiwe na kanban Gutegereza inkingi no kuganira kwa agent - isoko imwe yukuri. Kurura ku kibaho cyangwa uhindure Gukora; abakozi burigihe babona umurongo uheruka.
Koresha imanza
Uburyo amakipe akoresha Gukora umunsi kumunsi
Koresha Gukora mugihe ushaka umurongo urambye-ntabwo ari ubutumwa bumwe. Mubihuze hamwe ninama yibikorwa kumiterere yinkingi hamwe nibiganiro mugihe ukeneye kuyobora kwiruka mubikorwa.
Urutonde rwigitondo
Umukoresha arafungura Gukora, gushungura abakozi bose, kandi akoresha ibintu byambere byihutirwa umwe umwe - ubushakashatsi mbere, hanyuma ibirimo - utarinze gusubiramo amakuru muganira.
Gahunda yo gusya buri cyumweru
A GAHUNDA Yerekana ibikorwa byayo bikurikira kurutonde; itsinda ryemeza timezone nibisubirwamo mugushiraho abakozi, hanyuma ikurikirana ibisubizo kumurongo wibikorwa iyo yimukiye Bikorewe.
Ongera uhindure iyo umutwaro uhindutse
Inkunga iraremerewe; imirimo itatu ihagaze yimukira kumurongo winyuma ukoresheje agent yamanutse - itegeko ryibanze ryabitswe, nta byanditse byanditse ku kibaho.
Umurongo vs kanban inkingi
Gutegereza ibintu bibaho Byombi Gukora hamwe ninama ishinzwe; Mumajyambere kandi Byakozwe gusa kubuyobozi. Amakipe akoresha Gukora kugirango atangire hamwe ninama yo gukurikirana imigendekere.
Kwiruka ufungura ikiganiro cyo kuyobora
Nyuma yo Kwiruka, ikiganiro cya agent kirafungura kugirango icyerekezo gishobora kongeramo imiterere hagati yindege-mugihe umwimerere uhagaze uhagaze muri Gukora kumwanya ukurikira.
Reba gusa bagenzi bawe
Abakoresha bafite kureba-gusa kubona umurongo wuzuye hamwe nayunguruzo ariko ntibashobora Gukora, kwimura, cyangwa kongeraho - abanditsi bakomeza kugenzura ibyo abakozi bakora.
Inama
Inama zifatika
Komeza imirimo ihagaze mugufi kandi ikora - ihinduka ubutumwa bwubutumwa iyo wirutse. Koresha icyambere 10 witonze kubabuza kweri; Mburabuzi imirimo mishya hagati yo hagati keretse iyo ikibaho kirimo ubusa.
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Run vs chat — To do for queued work; chat for follow-ups and exceptions during a run.
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Busy agents — wait for the current run or pick another agent before reassigning urgent work.
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Schedules — confirm timezone on scheduled tasks; the SCHED badge is your reminder that automation will trigger the run.
Shakisha Digio
Ibindi byo gushakisha
Gukora imirimo iherekejwe no kuganira, akanama gashinzwe imirimo, hamwe nubufatanye bwitsinda. Reba uko ibice bihuza aho ukorera.
Fungura Gukora no kuyobora imirimo yawe ihagaze
Kora ikibanza cyakazi, ongeraho abakozi, umurongo uhagaze kumurongo hamwe nibyingenzi - hanyuma wiruke mugihe witeguye. Urutonde rumwe ruguma muri sync hamwe ninama yawe no kuganira.